I want to give feedback, how do I do this? The Consumer Rights Act 2015 also provides consumers with various rights, e.g., rights where a service is not performed with reasonable care and skill (see section 49 of the Act - click here to read in full). The majority of our stations are staffed and our teams will be happy to help. He's not from the area, so how is he supposed to get one. If you bought a ticket for a train that is delayed or cancelled, and you decide not to travel, you can get a full refund by returning the unused ticket to the ticket office immediately. / 53.383; -3.016. Click here for more information on Season Tickets. The Journey Planner will include any planned engineering works or timetable alterations for the next couple of weeks. To build your own Itinerary, click to add an item to your Itinerary basket. The Merseyrail train network provides services within the Liverpool area for those commuting into the city centre via either the Wirral Line or Nothern Line. Staff located in our ticket offices will be able to help. The man had a ticket but was still given a fine. Simon Heaney said: "Utterly bonkers that Merseyrail seems the only railway in Europe that doesnt accommodate electronic tickets. The station is situated on the Chester and Ellesmere Port branches of the Wirral Line, part of the Merseyrail network. The origin or destination station must be a gated station. Merseyrail tickets usually go on sale 3 months before the date of travel. Compartilhar isto. var fyear = dateObj.getYear() Our compensation arrangements are shown in our Refunds and Compensation section. Your interactive, shareable online planner & guide to great days out. Do you agree the fine was just? You can renew 7-day season tickets at staffed ticket offices. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. //-->, © 2022 Button IT Net The pair decided to take a day trip to Liverpool but he was handed a 20 fine at Liverpool Central Station, despite having proof he had paid 7.40 online for a ticket, travelling from Ormskirk. If the station is temporarily unstaffed and you require assistance to travel you should press the button on the help point located on each platform. Metro Cards, local Saveaway and Railpass season tickets only. Liverpool City Region Local Enterprise Partnership, https://www.facebook.com/Merseyrail-173675255993506/. Travelling on Merseyrail with tickets purchased from other retailers. We understand that we are all trying to adjust to the new normal. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. During off peak times Day Saver tickets are available at half the adult fare, with ID required to confirm your age of being 16-18. A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. They look familiar to Manchester Metrolink. Ticket Office Hours Saturday - 05:29 to 00:12. There is a large car park and cycle rack available for customer use. Look out for Advance tickets, as these tend to be cheaper when they're first released. Accessible ticket machines There are accessible ticket machines at this station . Passenger Assist Meeting point Booking Office. [3] Other regional rail services in the metropolitan county are run by operators such as Northern; Me Use this tool to build your own journey or choose from an exciting range of specially selected tours. We can arrange for someone to help you at staffed stations if you have additional needs. Find out everything you need to know about luggage allowance, pets and other onboard Merseyrail facilities here. Belter bars and restaurants that wont break the bank! Download the Passenger Charter Refund Form here. Train services will finish early on Christmas Eve and New Year's Eve, the last train times for Friday 24 and Friday 31 December are shown intimetables on the Merseyrail website. Both Merseyrail lines supply trains to each of Liverpools four main train stations Lime Street, Central, James Street and Moorfields, giving passengers plenty of options to get in and out of Liverpool. The service is free of charge. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. To plan your journey, visit the website or download the app. [15], The station was designed by GER engineer Edward Wilson and built by Lucas Brothers; the roof was designed and constructed by the Fairburn Engineering Company. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. All trains can accommodate up to two bikes and space is allocated on a first come, first served basis - we can't reserve space for bicycles. Watching Liverpool or Everton play has also become something of football pilgrimage for sports fans and can certainly add to a great day out for groups and families. Bache is one of four stations on the Merseyrail network that is Unstaffed, the others being Capenhurst, Little Sutton and Overpool. A self-serve ticket machine is also provided in the booking hall. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. Check out our Season Ticket Calculator today to get started. Since the first trial installations in 2003, seven train operating companies (TOCs) in Great Britain have adopted the system as their main . Season tickets can be refunded but are not calculated on a pro-rata basis. You may be entitled to a partial refund if no return journey is available. Children aged 5 to 15 need to buy a child ticket. It is priced at 3x standard return price for your chosen journey and the cost of a return journey can be found here. You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. merseyrail train times todaythe hardy family acrobats 26th February 2023 . Merseyrail takes you further. Station Location & Directions. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. fyear = fyear + 1900 Location. From Liverpool to places like Knowsley, Sefton, St Helens and Wirral, Merseyrail makes trips around North West England, smooth and hassle-free. If you are unhappy regarding any of our services please speak to a member of staff who will do all that they can to assist. Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. If you're after cheap UK train tickets, check out the hints below and see how you could bag yourself a bargain. What do I do if I have left something on a Merseyrail train or at a station? Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. Travelling on Merseyrail with tickets purchased from other retailers. No, they cannot be used with the Merseyrail Flexi-Ticket. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. merseyrail zone mapthe hardy family acrobats 26th February 2023 / in was forest whitaker in batteries not included / by / in was forest whitaker in batteries not included / by You might find an answer to your query in our help section. "Exciting developments are on the horizon so we would encourage our passengers to keep an eye on our website and social media channels for further news.. There is no need to buy separate train and bus tickets, simply ask for 'Liverpool John Lennon Airport' when buying your ticket. Our team will also let the station you are travelling to know that you are on your way so that staff at that station can be ready to meet you when you arrive. All rights reserved. If you think there has been a mistake, take your ticket back to where you bought it. You can pay for your ticket with cash, card, contactless and Apple Pay. Christmas Day -There are no trains running. Ticket Office Hours Saturday - 05:43 to 00:21. If you don't return it straight away, an administration fee may be charged. Platform 1 (for Liverpool-bound trains) has a payphone, vending machine, and a waiting room. Train running information is provided via digital . Children can travel free of charge up to the age of 5. As with most Merseyrail stations, it has a ticket office that is fully staffed from start of service until after the last train has left (closing shortly after midnight). Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. Silly rule when everywhere is going paperless.". ", Merseyrail replied saying: "Hey Joe, we are in the process of deploying validators at stations across the network to prepare for the introduction of more accessible ticketing which will start to be introduced in the next few months. Tickets can be collected from: "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your tickets at the station before you travel. Please rectify the following and submit again: Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Mark Devine said Merseyrail was "stuck in the dark ages". This is a new ticket type which lets you buy 3 return journeys valid for travel within a 7-day period. Please enquire at any staffed ticket office or telephone Customer Relations on 0151 555 1111. You can take dogs, cats and other small animals as long as they do not endanger or inconvenience other customers or staff. Jump straight to the station you are looking for using our Quick Search. Your interactive, shareable online planner & guide to great days out. Latitude 53.64652777. From Wikipedia the free encyclopedia The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. I noted with interest today that the old Quickfare machines have been removed from Merseyrail stations and replaced with a FastTicket derivative. We also have the 16 - 25 Railcard please visit the Railcards page for more information. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. Jump straight to the station you are looking for using our Quick Search. . This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. Adult and child fares are available too. 1. Use the A to Z index below to search our stations. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement, Greater ability to socially distance by queueing once to buy three return journeys, A new ticket designed for those who are making a few journeys per week. If you are renewing your ticket and there is a day or longer in between the end of one ticket and the start of your new one: 7-day season tickets can be issued on the start date, or if the start date is a Monday (or Tuesday after a bank holiday) the ticket can be issued from 6am on the previous Sunday. The role also has the opportunity to influence future strategy . Please click here for contact details and more information. Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Ticketing Hours. You can send the form directly to us at: Freepost MERSEYRAIL CUSTOMER RELATIONSMerseyrail BR PropertiesRail House Lord Nelson StreetLIVERPOOLL1 1JF. The Day Saver and Family ticket are for off-peak travel and can be used any time after 0930 Monday Friday and any time on weekends and bank holidays, giving you plenty of freedom to explore Merseyside. [1] It includes all railway stations in Merseyside that currently have . Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. And why not plan ahead by checking outourMerseyrail train timespage? It's free, easy and takes no time at all. It's never been more important to stay in touch with the news, so subscribe now to the Liverpool Echo newsletter. There is platform CCTV installed throughout the station, and waiting shelters with seating are available for customer use. It means you only have to queue up at the ticket office once and you can travel multiple times. Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them. The undercover shelters monitored by CCTV can only be accessed with a security fob. Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. You can also download a compensation form here. Tickets and Passes section of our website at here. Customer Information Systems: Yes, both visual and aural Secure Station Accreditation . Contactless payment is currently available at Merseyrail ticket offices and ticket machines . There are other newsletters available too if you want them as well. Where can I find out about train times and fares? Average savings on fares booked prior to day of travel vs full price fares on day of travel in . Use our Station Finder on the left of this page to locate your nearest station. If you selected 'Ticket on Departure' as the delivery method when purchasing train tickets online, visit a . Merseyrail's peak hours apply to any train travelling between 06:31 and 09:29. You can also ask for a form at any staffed station. Longitude: 20.1640846. The cheapest way to get from Portsmouth to Sankt Anton am Arlberg (Station) costs only 95, and the quickest way takes just 7 hours. Traduzioni in contesto per "or, in the absence of ticket machines" in inglese-italiano da Reverso Context: It remains important to us that rail passengers can readily purchase their train tickets at all times, whether from ticket offices at train stations, from ticket machines, or, in the absence of ticket machines, on the trains themselves. We accept all major credit and debit cards for payment.